10 Actionable Cabin Crew Interview Tips (That Actually Work)

Sunday, February 7, 2016

10 Actionable Cabin Crew Interview Tips (That Actually Work)

The cabin crew interview - assessment day is a very stressful event, especially for the first time. Only a few people go to the recruitment day relaxed, confident and knowing what to expect and how to stand out from the crowd. These tips apply for every airline out there (Etihad Airways, Emirates, Qatar airways and so on...). Be advised to take the following tips accordingly to increase your chance of becoming an award-winning cabin crew.

How to prepare for cabin crew interview?

Tip #  1: Dress appropriately

Keep in mind you are interviewing for an airline, and they put a high value on first impressions and appearance at all times. So you gotta dress professionally. Wear a business-like skirt suit with an average, but comfortably high heel and some mascara and lipstick for ladies.

For men: Go for a suit with a collared shirt and a tie with polished shoes. Stick with the black and dark color suits or you can stand out by wearing the grey one which is worn by Etihad cabin crew males. If you don't have any of that you can always rent some from a friend.

Tip # 2: Do not talk negatively about your previous or current employer

Negativity can bring your interview to a disaster so keep a positive attitude no matter the circumstances. Badmouthing your current or previous employers makes the assessor think that you would do the same for their company and trust me that's a deal-breaker point. Unfortunately, candidates do that when they go to their assessment day. Keep the conversation short and give always a diplomatic and neutral answer. If they asked why did you leave your previous job? Reply with the most diplomatic and reasonable answer based on your life. whether it was for school or you had to take care of a family member.

For instance; Do not answer it with: ' I left my previous "COMPANY Z" because it was too much work and I got bored. My co-workers didn't comply with the regulations and it was always blamed on me when we got caught not working ' NO!.
A diplomatic answer is: 'I enjoyed my time at "COMPANY Z". I joined them right after graduation and I was pleased to work with them this whole time, although it was time for me to continue my graduate studies and I was looking for a job that will give me a chance to be flexible with my working hours while attending school at the time'.

Tip # 3: Listen to the interviewers and take notes of important things!

During the first session, you would be given the 'house rules': which groups go first, cellphone policy, what liquids you are allowed to bring in, what papers need to be filled in, etc.
At the beginning of every task, the interviewer will give you a set of instructions. Listen very carefully and take notes that you can consult later. There will be important information given to you at the most unexpected times. Not paying attention is a disrespectful attitude towards your assessors and shows no real interest in the company and the entire assessment process.

Tip # 4: Interacting with other candidates

You have to become very comfortable during your assessment day, everything you say and do is of a specific importance. You will be observed during the entire day - not only during your exercises but also during the breaks. Make it a priority to interact with other candidates way ahead of time in a  kind and respectful manner.

Start a conversation with a random candidate at the entrance, Here's some lines to break the ice:
  • Hello, is this your first assessment day? and where are you from?"
  • Hi, my name is "Z", What is your name?. 
  • Have you worked as a flight attendant before?
  • I love your shoes/lipstick/purse/whatever... where did you get it from?

You are not looking to make a best friend rather just a normal conversation and you will never know if that stranger is your future bach-mate and even your flat-mate when you join the airline.

Tip # 5: Be confident, but not Over/Under confidence especially during the group exercise.

The purpose of the group exercise is to show the assessors how you interact with a group. Being a cabin crew means being part of a team; working together with other people, helping them even if it's not your side of the cabin and being there for each other during tough and busy working days.
During the assessment, the interviewers need to see the team spirit in you. How are you going to express that?
  • Do not interrupt other people when they are talking.
  • Do not take charge of the task unless you are asked by the assessors to do so.
Winning the task is not your goal alone so don't stress it out. Focus instead on how you can interact with the other candidates by helping them voluntarily. Volunteer to do certain portions of the task such as taking notes, keeping the time, etc. If you see somebody in the group not participating, you can include them by saying: 'So MIKY, what do you think of this idea?' FYI do not ask hard questions. Do not be silent. Try to contribute to the task ahead, even when other members of your group might seem in charge of the game.

No matter what is the task, Settle your position somewhere in the middle: Do not take charge unless you are named the group leader by the assessors, but at the same time remember not to be silent and invisible.

Give your opinion based on a logical reason and point of view, but do not insist on it if other members of your group do not accept it or seem to be going in a different direction.

Tip # 6: Turn off your Cell-phone 

During the intro, the airline usually gives a presentation that will include the cell phone policy. You will be asked to switch it off or activate the silent mode. If you forget to do so, it will show your assessors that the recruitment day isn't important to you as a call from your friends.

Tip # 7: Do not look bored

The assessment day is a full-day commitment. You should expect your day to start before 9 AM and finishes at 6 PM. Do not make other appointments during that day nor eager to finish faster. The more time you have the more the assessors can see more of you and what you can offer to their airline. Remember being in a boring class and checking the time? A glimpse at your watch, as subtle as you think it might be if it's spotted by one of the interviewers it will bring a negative impression.

Tip # 8: Do not ask about the cabin crew salary and benefits too early

On every airline's career website is a section that explains the remuneration. It is a standard fixed basic salary and an hourly rate for every flying and training hour that you are required to undertake. If the salary package is not public, it is relevant to ask about it at the end of the interview, when it has been established that you are what the airline company is looking for.

Tip # 9: Show that you did your homework

During the initial Q&A session ask other relevant questions such as career advancement, lifestyle in the country of the airline, the company expansion plans and fleet, colleagues, atmosphere and airline facilities, but stay away from salary questions at the beginning of the assessment day.

Tip # 10: Show your enthusiasm

Being truly passionate about having a career as a flight attendant is the area that will truly separate the people who are there just because it sounds like a good job to have and the ones who are there because they dreamed of being a cabin crew all of their life. Show that you are passionate about meeting new people and experimenting new cultures and have an honest desire to be of assistance to others. This is also what ultimately will separate the people who get hired and those who don't.

In your final 1-on-1 interview, the first or last question will most likely be 'why do you want to be a flight attendant?' Tell them your story! When was the first time you thought about it, what did you do to get closer to chase your dream, what motivates you to become a flight attendant, a little inside information that will show them not only your desire and motivation, but also your skill that will put you "up there" with the high performers and ambassadors of the airline. Talk from the heart and give them your full commitment. If you truly want it, you can not fail.

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What you should remember!
Personality is a definite must, Dress the part, look the part, be approachable, no attitude, be friendly, smile all the way through. Don't overdo the personality thing - fakeness shows. And speak to everyone, even those you're competing with to get the job.

That's it,
Comment which tips from the above that you need to work on the most?


  1. Hi,i would like to ask a question.If one,has never worked in the customer service area,does she has any chance to be hired or not?:/
    Thank you.

    1. Hi, there are other factors that determine the final decision and depending on each airline whether they think a candidate have all the requirements they look for. However, customer service experience is a good advantage to have when applying to similar positions.

  2. Hi,l would like to ask a questions.I m invited to attend an assessment day from Etihad Airways but there is no assessment day in Abu Dhabi.can you tell me please what can l do now.l m from Turkey and there is no location nearer my country.l dont know what to do.

  3. Hi, if you can't attend in these events: http://bit.ly/2gGZerk then your only options is to wait for events in Abu Dhabi or else where near you

  4. Good day, I hope you are well.

    I received an email from Etihads stating that I have been short listed for the assessment day and shall receive an invitation to when the interviews will take place.

    I was just wanting to find out if dates have been arranged for assessment days in either Cape Town or Johanesburg as I live in South Africa.

    I am so dearly looking forward to the assessment day as working as a cabin crew member for Etihads has always been a dream of mine.

    Have a lovely day further.

    Kind regards

  5. Hi! I wanted to know how much is the height reach test for etihad cabin crew females. I have looked up online that it is 210cm without shoes so does it mean reach 210cm without shoes on your tip toes. Because I know for qatar airways it is 212cm reach without shoes and on your tip toes

    1. Yes, that is correct, without shoes, on your tip toes if necessary.

  6. hey Yassine
    First of all i want to thank you for the helpful articles and the precious tips , I really wish you all the best of luck if you are thinking to apply for the job one more again , I'm impressed with your positive attitude after the heartbroken which we all get it after failing on the interview in such a important goal / dream job .. i ve been there twice i can understand what means . My question is what is the required documents of the assessment day except ( Resume/CV , ID + Passport copy, visa , photo full length + passport size photo & registration form which we get it on email ) I'm looking forward to get the answer form your side sooner my assessment day on 28TH November wish me a luck .


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Etihad assessment goal is to help candidates achieve their aviation dream and become world-leading cabin crew. We offer tips and personal feedback to all candidates in order to avoid mistakes that can cost time and money. Our community grows every day and we're happy to have you here with us.

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